Privacy Policy

Mlezie Ltd Privacy Policy

7TH JULY 2026

 

THE SCOPE

When you visit our website Mlezie.com  and use our services, you trust us with your personal information. Therefore, we take your privacy very seriously. Mlezie has developed this Private Policy in compliance with applicable laws and to demonstrate our company's commitment to privacy. The Private Policy describes how Mlezie collects, uses, discloses, transfers, retains, stores, or otherwise processes your information when you (whether in your individual or business capacity) access or use, in any manner, any content, products, services, including through the internet domain(s) owned or operated by Mlezie Ltd.

When we refer to “we,” “us,” or “our,” we mean Mlezie. When referring to "you" or "your," we mean the person accessing the site. If the person accessing the site does so on behalf of, or for the purposes of, another person, including a business or other organization, "you" or "your" also means that other person, including a business organization.

What Information Do We Collect?

Personal Information You Disclose To Us

We collect personal information that you provide to us, such as:

• Contact and account information includes full name, username, passwords, address,identification number, phone number, and email address. All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information
• Demographic information, such as age, gender, and date of birth.
• Asset description

Information Automatically Collected

We automatically collect information such as IP address and/or browser and device characteristics when you visit our sites or use our app. The information does not reveal your specific identity (like your name or contact information). Still, it may include device and usage information, such as your IP address, browser and device characteristics, operating system, referring URLs, location, country, language preferences, information about how you use our sites or app, and other technical details.

 

Information Collected From Other Sources

We may acquire information about you from other sources, social media platforms and other third parties.

How Do We Use Your Information?

Our third-party service providers and we may use the Personal Information that we collect from you or from third parties, transaction information, and Other Information that our third-party service providers or from our server logs, cookies, and other technologies for various purposes. The purposes may include developing, offering, delivering, and improving our lending system, the products and services of our merchants, marketing partners, and other companies to process your financial applications or other transactions to fulfill legal and regulatory requirements. For example, we may use the information to:

• Verify information provided
• Identify our users
• Operate the Site;
• Deliver products and services to people who use the Site , including to allow you to register, apply for loans, to service your loans, and to provide you with firm offers of credit;
• Understand how visitors use our Site, assist us with resolving visitors’ questions concerning the use of our Site, and determine whether the content on our Site is effective;
• To know and understand our customers better and their needs
• Improve our Site or App and service offerings;
• Communicate with you, notify you about significant updates or changes to Mlezie’s products and services, and address relevant inquires or complaints;
• Protect yourself and others from fraudulent, malicious, deceptive, abusive, or unlawful activities.
• Detect and help protect against security incidents and illegal, fraudulent, or unauthorized activities; investigate suspicious traffic, cybersecurity threats or vulnerabilities, complaints, and claims; authenticate your credentials for account access and information and provide other security protections.
• Personalize our product for our users.
• Help in communicating and updating our users.
• To enable our partners, fulfill their obligations to our users.

Our Disclosure Of Your Personal and Other Information

We may share your Personal and Other Information with other parties for various purposes, as described below.

Service Provider and Business or Marketing Partners:

We may disclose Personal and Other Information to our service providers and business partners, who use it to perform tasks on Mlezie Ltd behalf or for joint marketing efforts. Besides this, service providers help us manage and improve the Site, administer your accounts, send firm offers of credit and promotional materials. Our service providers are prohibited from using the information we provide to them for their purposes or the purposes of any other entity.

Legal Purposes:

We may also use or share your Personal or Other Information with third parties when we believe, at our sole discretion, that doing so is necessary:

• to comply with applicable law or court order or other legal processes;
• to investigate, prevent, or take action concerning illegal activities, fraud, violations of our terms and conditions, or situations involving threats to our property or physical safety of any person or third-party or for risk management purposes;
• to determine, protect, or exercise our legal rights or defend against legal claims.

How Long Do We Keep Your Information?

1. We keep your information for as long as necessary to accomplish the purposes outlined in this Privacy Policy unless otherwise required by law.
2. We store your data for the time necessary to perform the loan agreement
3. For the time necessary to meet our legal obligation, for statistical purposes, or the exercise of a right, or defense of any legal claims that may arise

We only process and retain data based on explicit consent given by the user. In relation to a child such consent has to be obtained or given by the parent or guardian.

The user may terminate the use of our services at any time and withdraw such consent upon honoring any such obligation that the user may have with us.

Third-Party Analytics

We partner with third parties to collect information to engage in analysis, auditing, research, and reporting. These third parties may set and access cookies on your computer or other devices. They may use web beacons to collect information about your activity on the Site or App and how you respond to our marketing emails. In particular, the Site may use Google Analytics to help collect and analyze certain information for the purposes discussed above.

Cookies

We use cookies to operate and provide our Services, including our web-based Services, improve your experiences, understand how our Services are being used, and customize our Services. We may also use cookies to understand which of our FAQs are most popular and to show you relevant content related to our Services. Additionally, we may use cookies to remember your choices, such as your language preferences, and otherwise to customize our Services for you.

Changes to this Privacy Policy

We may revise this Privacy Policy from time to time as we add new features and services, as laws change, and industry privacy and security best practices evolve. We display an effective date on this Privacy Policy at the top of it to make it easier to know when there has been a change. If we make any material change to this Privacy Policy regarding the use or disclosure of personal information, we will provide notice on our Site. Changes will apply to information collected after the change is effective. Please check this Privacy Policy periodically for changes. Small changes or changes that do not significantly affect individual privacy interests may be made at any time and without prior notice. Your use of the Site constitutes acceptance of the provisions of this Privacy Policy, and your continued usage after such changes are posted acceptance of each revised Privacy Policy. If you do not agree to the terms of this Privacy Policy or any revised Privacy Policy, please exit the sites immediately.

Enforcement

Mlezie Ltd is subject to the Data Protection (General Regulations) 2021 Kenya. Mlezie Ltd  may be required to share your personal information, including the disclosure to public authorities and law enforcement agencies in response to lawful requests, including requests to meet national security and law enforcement requirements.

Right To Access, Update And Delete Your Personal Information

Our users have certain legal rights in respect of the personal information about you held by us. This includes the right to obtain a copy of this information on request, and the right to correct, amend or delete such personal information or object to it being used for certain purposes (including marketing).

We may ask you to verify your identity before we can act on your request. We will comply with any requests to exercise your rights in accordance with applicable law, and so there may be circumstances where we are entitled to refuse your request. For example, where permitted to by law, we may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, where the user has not fulfilled their obligations in repayment of the dues, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Where we can provide information access and correction, we will do so free of charge, except where it would require a disproportionate effort (where we are permitted to charge a fee under applicable law). We aim to maintain any information we hold and our Site in a manner that protects information from accidental or malicious destruction. To make any requests regarding your personal information, or if you have any questions or concerns regarding your personal information, you should contact us. You are also entitled to contact your local supervisory authority for data protection. In Kenya, the data protection authority is the Office of Data Protection Officer.

 Right To Object

You have the right to object to your personal information being used for purposes which are materially different to the purposes for which it was collected, as described in this Privacy Policy (including being disclosed to a third party). We may refuse your request where we have a right to do so (for example, if the use is necessary to comply with a legal obligation). To exercise any of your rights, please contact us.

Contact Us

If you have any questions or comments about this Privacy Policy, the practices of the App, or your dealings, please contact us at:

MLEZIE LIMITED

P.O. BOX 1022-00902

Kikuyu

info@mlezie.com